Au3 Privacy Policy — How We Protect Your Information
This Privacy Policy describes how au3 collects, uses, stores, and protects the personal information of platform users in Malaysia. Please read it carefully before using our services.
Information We Collect
When you register and use the au3 platform, we collect several categories of information to ensure the service runs smoothly and securely.
Account information: Full name, date of birth, phone number, email address, and encrypted password. This information is required to create and verify your account identity.
Payment information: Transaction records in MYR, including payment methods used, deposit and withdrawal amounts, and transaction history. We do not store credit card numbers directly — all transactions are processed through secure payment providers.
Device & browser information: IP address, device type, operating system, web browser, and general location data. This information helps us detect suspicious activity and keep your account secure.
Usage data: Game records, betting preferences, login and logout times, and in-platform navigation behaviour. This data is used to improve the user experience and identify patterns that warrant security attention.
- Account & identity information
- MYR transaction records
- Device & browser data
- Platform usage data
- Cookies & session data
How This Information Is Used
Au3 uses collected information solely for platform operations and to enhance your user experience. The following are the primary purposes for which your data is used:
- Processing account registration, login, and identity verification
- Managing MYR deposits and withdrawals securely
- Detecting and preventing fraud, account manipulation, and suspicious activity
- Sending important account notifications such as transaction confirmations and security alerts
- Improving platform features and interface based on usage patterns
- Complying with legal and regulatory requirements applicable to platform operations
- Providing effective customer support when you contact our team
- Analysing platform performance in aggregate without identifying individual users
Au3 does not use your information for third-party marketing purposes. We do not sell or rent your personal data to any external organisation.
Cookies & Session Tracking
The au3 platform uses cookies and session tracking technology to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our website.
Essential cookies: Session cookies that keep you logged in while using the platform, manage your betting cart, and ensure transaction security. These cookies cannot be disabled as they are essential to the platform's core functionality.
Analytical cookies: We use aggregated data on how users interact with the platform to identify areas for improvement. This data does not contain any personally identifiable information.
You can manage cookie settings through your web browser. However, disabling all cookies may affect certain functions on the au3 platform, including the login and payment processes.
Data Storage, Security & Third-Party Sharing
Data Storage Security
All au3 user data is stored on servers protected with the latest encryption technology. We use SSL protocols to secure all communications between your device and our platform. Access to user data within our internal systems is restricted to authorised personnel only, and all access is logged for audit purposes.
Account passwords are stored as irreversible hashes, meaning even au3's internal staff cannot view your actual password. You are advised to use a unique, strong password and to update it regularly.
Third-Party Sharing
Au3 does not share users' personal information with third parties for commercial purposes. However, in the following limited circumstances, information may need to be disclosed:
- Approved payment processing providers for settling MYR transactions
- Government authorities or law enforcement agencies when required by court order or applicable law
- Any company that assumes control of au3's operations through a legitimate business transaction, with prior notice given to users
All third parties working with au3 are bound by strict confidentiality agreements and are only permitted to use data for the specified purposes.
User Rights & How to Contact Us
As an au3 user, you have the following rights regarding your personal information:
- Right to Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
- Right to Rectification
- If any information we hold is inaccurate or out of date, you may request a correction by contacting the au3 support team. Basic details such as your phone number and email address can be updated directly through your account settings.
- Right to Erasure
- You may request account closure and deletion of your personal information. However, financial transaction records may need to be retained for a specified period to meet legal requirements. Deletion requests will be processed once all outstanding balances are settled.
- Privacy Policy Changes
- Au3 reserves the right to amend this Privacy Policy at any time. Any significant changes will be communicated via an in-platform notice or to your registered email. Continued use of the platform after the effective date constitutes acceptance of the updated version.
For any enquiries, access requests, or complaints relating to this Privacy Policy, please reach us through the following channels:
- Email: [email protected]
- Email subject: Data Privacy Request
- Response time: 3–5 business days
You may also refer to the FAQ for prompt assistance regarding your account and data security.