Au3 Responsible Gaming — Play Safe and In Control
Au3 believes online entertainment should be fun, not a burden. This page provides guidance, self-control tools, and support resources to help you play smart and responsibly at all times.
Au3's Commitment to Responsible Gaming
As an online entertainment platform serving users in Malaysia, au3 takes social responsibility seriously. We believe every player deserves a safe, transparent, and controlled experience. Our goal goes beyond providing entertainment — we want to ensure our users are always in a healthy place, financially and emotionally.
The au3 platform offers a range of self-control tools that users can activate at any time through their account settings or by contacting our support team. We never encourage excessive use and always adhere to industry best practices in protecting user wellbeing.
Online gaming should be treated as a form of entertainment — much like watching a film or dining out. It involves real money and can result in losses. Smart players set clear limits and stick to them, regardless of how the session goes.
- Only play with money you can afford to lose
- Set time and budget limits before starting a session
- Never chase losses with bigger bets
- Take regular breaks and don't neglect your daily responsibilities
- Contact support if you feel you're losing control
Recognise the Signs of Risky Behaviour
It's important to recognise the early warning signs before a gambling problem becomes serious. Keep an eye on yourself and your loved ones — the following signs may indicate that gaming has crossed the line from healthy entertainment:
- Borrowing money or selling assets to fund gaming
- Spending money set aside for essentials like rent or food
- Constantly thinking about how to get more money to play
- Hiding gaming expenses from family or a partner
- Feeling anxious, irritable, or restless when not playing
- Using gaming as an escape from problems
- Neglecting work, family, or social activities due to gaming
- Unable to stop even when you've intended to
If you recognise two or more of the signs above in yourself, we encourage you to make use of the self-control tools provided by au3 or seek professional help.
How to Set Effective Time and Budget Limits
Monthly Budget Limit
Before you start playing, decide on the maximum amount in MYR you're willing to spend on entertainment in a month. Think of it like a cinema ticket or a dinner out — money spent for enjoyment, not an investment.
Once that amount is gone, stop playing for the month — no exceptions. Don't try to top up your deposit on the basis that you were "almost winning" — that's a high-risk thought pattern that often leads to even greater losses.
Daily Time Limit
Decide how many hours a day you want to spend playing. Experts recommend no more than one to two hours a day to maintain a healthy life balance. Use a timer or phone reminder to alert yourself when your set time is up.
Avoid playing when you're tired, stressed, drunk, or emotionally unstable. These states impair your judgement and can lead to poor betting decisions. Playing with a calm, focused mindset makes for a far more enjoyable experience.
Self-Control Tools Available at au3
Au3 provides several self-control tools to help you manage your platform usage more effectively. All these features can be activated by contacting our support team at [email protected].
Set a daily, weekly, or monthly deposit limit in MYR. Once the limit is reached, no further deposits are allowed until the review period resets. Limits can be lowered immediately, but increases require a 7-day waiting period for added protection.
If you feel you need a break, you can request a cooling-off period of 24 hours, 7 days, 30 days, or up to 6 months. During this time, your account will be suspended from deposits and play, giving you space to clear your head.
For those who need a more drastic step, self-exclusion allows you to close access to your account for a minimum period of 6 months up to permanently. This is a final decision that cannot be easily reversed, designed for long-term protection.
Minor Protection
Au3 takes the protection of minors extremely seriously. Our platform is strictly for individuals who have reached the legal age of majority under Malaysian law. All registrants are required to verify their age during the registration process, and further identity verification may be required.
For parents and guardians, we recommend the following steps to protect children from accessing online gambling platforms:
- Do not share your account password with anyone, including your children
- Always log out completely after using the platform on a shared device
- Use parental control software on devices shared with children
- Keep your account details and payment information secure
- Report to the au3 support team if you suspect a child is accessing your account
Any account found to be used by a minor will be closed immediately, and all associated funds will be frozen pending the outcome of an investigation.
Get Help When You Need It
Knowing you need help is a sign of strength, not weakness. au3 encourages anyone who feels that gaming is starting to have a negative impact on their life to seek professional support without delay.
A healthy, balanced life includes quality time with family, productive work, exercise, and social activities. If gaming has started to replace these priorities, that is a sign that needs to be addressed immediately.
Our support team is ready to help you activate any self-control tools or answer any questions related to responsible gaming.
Email: [email protected]
For professional counselling and mental health support related to gambling addiction, you may contact a registered mental health organisation or counselling service in Malaysia.
Talian Kasih: 15999 (LPPKN) — 24-hour family and personal support line